Use Case: Utilities

Utility companies use the WorkplaceAware Report Management System to identify a range of
potential problems in their work environments. Once identified, authorities may communicate the
problems to the appropriate departments that need the information so they can address and correct
the issues before they become larger problems.
WorkplaceAware streamlines reporting of issues saving valuable time in correcting problems.

Use Case Example: Utilities
A Utility company’s mobile workforce observes a variety of infrastructure issues that occur on the
job site every day. Utility companies use WorkplaceAware to quickly identify and share information
that helps make the job site safer and well-maintained.

Potential Issues
– Downed Power Lines
– Unprotected Open Trenches
– Faulty Equipment In Real-Time

Example: Downed Power Lines
Following a significant storm, a Utilities company employee identifies a downed power line that will
be problematic for citizens, law enforcement, fire and emergency management departments that
use that road.

• Utility company personnel inspect and identify the downed power lines and sees that the road is
impassable. Barriers are put in place to keep vehicles from driving through the area of the downed
power lines.
• The WorkplaceAware mobile app is used to report the issue with a picture, description, map and
date/time stamp. This includes picture documentation of the barriers put in place.
• The Utility company immediately receives the report notification in the dashboard and assesses
the issue.
• The Utility company dispatches crews to fix and restore the downed power lines.
• The Utility company shares the report information with area law enforcement and fire and
emergency management. This may include other municipalities in a county that may be affected
by the issue(s) identified.
• As actions are taken, comments are entered to document corrective steps.
• All reports are contained and managed within the WorkplaceAware dashboard making it easy for
approved administrators to access and evaluate reports.
• WorkplaceAware provides administrators with full reporting capabilities within the dashboard,
including the ability to filter and export information into a PDF or Excel spreadsheet.

Similar examples can be made for other types of infrastructure issues that arise, including
unprotected open trenches and faulty equipment in real-time that typically are the responsibility of
Utility companies to identify and correct.
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